We will book a home survey appointment following your initial contact with us and will confirm your appointment in writing, by letter or e-mail.
We will never arrive at your home unannounced and all our staff carry photographic identity cards.
During your appointment, one of our surveyors will discuss your project with you in detail, to fully understand what you would like or need to achieve.
Our surveyors are vastly experienced, and will be able to give you all the help and advice you need.
Once we fully understand your requirements, we will carry out a detailed measurement survey of the appropriate areas in your home, taking photographs to help us produce a full specification and quotation for you.
In most instances, will be able to provide you with an onsite estimate. Some building works do not require planning permission or approval, and if this is the case, your surveyor will return to our offices and swiftly prepare a detailed quotation and full working specification for you.
To be able to accurately estimate the costs of a larger project, where extensions or conversions are required, it will be necessary to draw up more detailed plans. Once these plans have been completed, our estimators will be able to provide your with your quote.
Finding a suitable architect to produce plans can be a challenge. That's why we use a pool of local and trusted architects, who will work with you as the customer and us as the builder, producing a set of plans and drawings that give will provide a detailed picture of what is required. We will also be able to help you in cases where a structural engineer is required to advise on more complex structural works.
As part of our service to you, and in conjunction with your architect, we will help you through the minefield of submitting a planning application for approval, as work cannot commence until approval is received. Planning permission is often required for house extensions as well as loft conversions and garage conversions.
Some works may not require formal planning approval, but may still need building regulation approval. We will help you to obtain the necessary plans and drawings if required, and assist you with the application process. We will also liaise with the relevant authorities throughout your project as necessary.
Building regulation approval may be necessary for some smaller projects, including electrical works in a bathroom or kitchen, the installation of new windows and doors, the installation of any gas appliance or any changes to your drainage systems. In most cases, as a registered company, we can self-certify such work through the regulatory bodies' self-certification schemes - one thing less for you to think about.
We believe that it's important for you to fully understand the scope of the work that needs to be carried out to achieve your aims and how much investment will be needed for each element, which is why our detailed quotations are only provided once we review your plans and approvals.
Our quotes are provided in writing, with a full price itemisation and a clear breakdown of costs.
For larger and more complex projects, we issue a 'small works plain English contract', endorsed and produced by the Federation of Master Builders trade association, giving you complete peace of mind, should there be any unexpected issues or disputes that occur during the project.
Ordering your new project couldn't be simpler. Once you have received your detailed quotation, the next step is to complete a simple order form, to which a cooling off period applies, should you change your mind. A member of our team will then contact you to discuss any final points that may need ironing out, and arrange a suitable start and completion date with you.
When you place your order, you will be given a dedicated point of contact in our company, who will plan and oversee the execution of your project. We will always be available to deal with any issues or queries that you may have, at any point in your journey with us.
We employ builders trained in all of the major building disciplines, all of which are all highly skilled and trained. Our staff are trained to City & Guilds or NVQ levels in their respective areas of expertise. We also employ general builders who are skilled in a number of disciplines.
The majority of the work we carry out is completed in-house by our own tradespeople. We only ever sub contract specialist works; however we manage these people with the same care and attention to detail that we do our own in-house team, and have worked closely with our sub contractors for many years.